Frequently Asked Questions

Simply fill in our online quote form, call us on 020 3353 7055, or email us. We'll ask about your move details and provide a free, no-obligation quote within 2 hours during business hours.

We recommend booking at least 2-4 weeks ahead, especially during summer (peak season). For international moves, 4-6 weeks notice is ideal to arrange customs documentation.

Yes, all moves are covered by our comprehensive goods in transit insurance.

Yes, we offer Saturday moves as standard and can arrange Sunday or bank holiday moves by request. Weekend availability is popular, so book early.

We cover the entire UK for domestic moves. For international removals, we serve Europe.

Yes, we manage all customs declarations, inventory lists, and import documentation. Our experienced team ensures your goods clear customs smoothly.

Transit times vary by destination — our estimate is up to 14 days. We'll give you a specific timeline with your quote.

Absolutely. Part loads are cost-effective if you don't need a full vehicle. Your goods share transport space, reducing costs while maintaining the same care and insurance.

Requirements vary by country, but typically you'll need a valid passport, proof of residence at your destination, and an inventory of goods. We guide you through the specific requirements.

Yes, we can arrange short or long-term storage at your destination through our partner network. This is useful if your new home isn't ready.

Yes, we supply all materials: boxes, bubble wrap, packing paper, wardrobe cartons, tape, and markers. You can order a pack in advance or add our full packing service.

Of course. Many customers pack personal items themselves and leave the rest to us. Our Part Pack service covers fragile and specialist items.

Label boxes by room, set aside essentials you'll need on day one, defrost your fridge/freezer 24 hours before, and ensure parking is available for our vehicle.

We cannot transport hazardous materials (paint, aerosols, petrol), perishable food, plants (for international moves), or illegal items. We'll advise on any restrictions.

Pricing is based on volume of goods, distance, access at both ends, and any additional services (packing, storage) — no hidden charges.

Yes, a deposit (typically 25%) is required to secure your booking. The balance is due after the collection is completed. We accept bank transfer and card payments.

No. Our quotes are fully inclusive with no hidden fees. If anything changes with your move requirements, we'll discuss and agree any adjustments upfront.

For larger moves, we can discuss flexible payment arrangements. Please speak to your move coordinator about the options available.